The Application of Job Rotation in End User Computing: Toward a Model for Research and Practice

The Application of Job Rotation in End User Computing: Toward a Model for Research and Practice

Jo Ellen Moore
Copyright: © 1997 |Pages: 11
DOI: 10.4018/joeuc.1997010101
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Abstract

This paper applies the management literature on job rotation to current issues in end user computing (EUC). Perceived benefits of job rotation include: transfer of knowledge across organizational functions; reduced conflict across departments; organizational integration; creation of a climate conducive to innovation; and, challenging and maturing opportunities for employees. Job rotation between end user areas and EUC support staff is therefore proposed to yield the following benefits: increased knowledge and skill sets for end users and end user computing support; reduced communication gap between IS and users; improved organizational integration of end user computing; effective utilization of end user computing; and, more flexible staffing and career paths for end user computing support personnel. The resulting model for the implementation of job rotation between end user areas and EUC support staff includes five critical success factors. In addition to providing a foundation for research in this area, the model provides guidance for organizations seeking to implement such rotations.

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