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The global Internet is already a reality and the excitement about the ways in which education, business, government and many other aspects of social existence may change in the years to come as a result of its impact have already pushed to the background of public interest any questions about how we reached this state of affairs. However, the process of development and implementation of the Internet around the world has been far from a trivial installation of hardware and software to get users connected. There was a very peculiar interplay between the networks of people and institutions involved in the early development of the Internet and the dynamics of its implementation until it reached the operational stability we now take for granted.
In this paper, we take the cases of two countries, United States and Bulgaria, with very significant differences in political organization, culture and technological development and study the process of development and implementation of the Internet. Arguably, the Internet originated in the United States but there is enough evidence to show that the development of the global Internet was far from a one dimensional diffusion process of a bounded, definitive technology available for simple, direct application. The case of the development of the Internet in Bulgaria is an excellent example of this. In many ways, technological developments there were intimately related to prior ones in the United States, via reverse engineering, direct adoption or indirectly through standards policies adopted by government and industry. But these technological interdependencies do not tell the whole story. As we shall see from the presentation of the two cases, there were many similarities in the way networks of people, especially in the scientific community and other research related organizations, carried the process of Internet development and implementation and gave it its first shape as an operational information infrastructure for the country. Many recent studies focus on the effects of existing networks on society.3 Our approach looks at the social networks that manifested themselves in the development of the information infrastructure. We believe this finding is very important for understanding the nature of socio-technical phenomena in contemporary information or knowledge societies.
The remainder of this introduction addresses three issues: the need to clarify what we mean by ‘internet’; how our approach relates to other approaches in the study of socio-technical systems; and the main features of our comparative case study methodology.