EDSS For Product Maintenance in a Global Environment

EDSS For Product Maintenance in a Global Environment

F. Stuart Wells, R. Natarajan
Copyright: © 1991 |Pages: 9
DOI: 10.4018/joeuc.1991070101
OnDemand:
(Individual Articles)
Available
$37.50
Current Special Offers
No Current Special Offers
TOTAL SAVINGS: $37.50

Abstract

Despite the fact that product maintenance is a multi-billion dollar, multi-national business, decisions about service parts have historically been treated somewhat as an afterthought. Providing service parts in a timely manner on a global basis, while minimizing the associated costs, has become a strategic competitive factor. Decision models that have been employed are often based on simplifying assumptions which do not address the complexities of many of today’s products as well as the customers low tolerance for product failure. The expert decision support system developed in this paper is based on a comprehensive model which takes into account product reliability, warranty policies, maintenance contracts, staffing for service calls, and spare parts logistics. The primary feature of this system is its ability to employ expert system technology in the integration of engineering, production, marketing, and logistics related data.

Complete Article List

Search this Journal:
Reset
Volume 36: 1 Issue (2024)
Volume 35: 3 Issues (2023)
Volume 34: 10 Issues (2022)
Volume 33: 6 Issues (2021)
Volume 32: 4 Issues (2020)
Volume 31: 4 Issues (2019)
Volume 30: 4 Issues (2018)
Volume 29: 4 Issues (2017)
Volume 28: 4 Issues (2016)
Volume 27: 4 Issues (2015)
Volume 26: 4 Issues (2014)
Volume 25: 4 Issues (2013)
Volume 24: 4 Issues (2012)
Volume 23: 4 Issues (2011)
Volume 22: 4 Issues (2010)
Volume 21: 4 Issues (2009)
Volume 20: 4 Issues (2008)
Volume 19: 4 Issues (2007)
Volume 18: 4 Issues (2006)
Volume 17: 4 Issues (2005)
Volume 16: 4 Issues (2004)
Volume 15: 4 Issues (2003)
Volume 14: 4 Issues (2002)
Volume 13: 4 Issues (2001)
Volume 12: 4 Issues (2000)
Volume 11: 4 Issues (1999)
Volume 10: 4 Issues (1998)
Volume 9: 4 Issues (1997)
Volume 8: 4 Issues (1996)
Volume 7: 4 Issues (1995)
Volume 6: 4 Issues (1994)
Volume 5: 4 Issues (1993)
Volume 4: 4 Issues (1992)
Volume 3: 4 Issues (1991)
Volume 2: 4 Issues (1990)
Volume 1: 3 Issues (1989)
View Complete Journal Contents Listing