Employee Portals based on Knowledge Management in Public Education: An Empirical Study about Implementation Barriers in Spain

Employee Portals based on Knowledge Management in Public Education: An Empirical Study about Implementation Barriers in Spain

Héctor Marcos Pérez Feijoo (GITICE, Facultad de CC. Empresariales, University of Huelva, Huelva, Spain), Mercedes García Ordaz (GITICE, Facultad de CC. Empresariales, University of Huelva, Huelva, Spain) and Francisco J Martínez López (GITICE, Facultad de CC. Empresariales, University of Huelva, Huelva, Spain)
Copyright: © 2015 |Pages: 15
DOI: 10.4018/IJWP.2015040101


The e-government development in Spain still lacks in the employee perspective. This background is clearly visible in the educative public sector where the authors can found several online services to employees but can't find a complete employee portal. The implementation of such systems is an opportunity to embed knowledge management, as it's the core process in education, but it would imply a deep organizational change. Thus, it is crucial to determine the barriers that could potentially prevent their implementation. The study aims to establish the barriers that influence the intention of use of those employee portals. The researchers used structural equation modeling to conduct an empirical study based on a hybrid TAM-TPB model. The results have found evidence on the majority of the proposed hypothesis. The authors conclude the study with a set of recommendations for the developers that could help in avoiding the effects of such barriers.
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Theoretical Foundations

A classic definition of employee portal conceptualized it as a single point of access to all services that an organization provides to its employees (Polgar, Bram & Polgar, 2006). Other studies focused on the characteristics of those services, defining those portals as web-based interfaces to access personalized information, resources, applications, and e-commerce options with which employees can access a range of internal and external sources through a network connection in a password-protected setting (Sugianto &Tojib, 2006). Whether the researchers unify those points of view, could conclude that an employee portal is a secure single point of access to all internal and external services and information provided online by the administration to its personnel.

Knowledge management is a key factor for any organization (He, Quiao & Wei, 2009; Farzin, Kahreh, Hesan & Khalouei, 2014). Specifically, education sector is conceptualized as a knowledge industry (Mishra, Henriksen, Boltz & Richardson, 2016). Knowledge management through governments’ educational employee portals focuses on the acquisition and improvement of teacher skills (Pérez, 2013) and the creation and maintenance of an educational repository (Vélez-Rivera, Rodríguez-Martínez, Díaz, Núñez-Molina & Rivera-Vega, 2010). The integration of knowledge and e-learning has been modeled previously in the scientific literature (Maier & Schmidt, 2007; Judrups, 2015). Although criticism about the overemphasis on IT of most of knowledge management efforts in all kind of organizations (Ale, Toledo, Chiotti & Galli, 2014) the technology seems to be necessary for its implementation (Harris, 2006). An employee portal is a good way to improve the skills of teachers (Draganidis & Mentzas, 2010; Alsabawy, Cater-Steel & Soar, 2013). In this line, the uses of technologies that can create collaborative networks generate a training environment based on sharing experiences and an open space for criticism and reflection on own and others’ practices (Chen, 2014).

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