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End User Computing: The Dark Matter (and Dark Energy) of Corporate IT

End User Computing: The Dark Matter (and Dark Energy) of Corporate IT

Raymond R. Panko (Shidler College of Business Administration, University of Hawaii, Honolulu, HI, USA) and Daniel N. Port (Department of Information Technology Management, University of Hawaii, Honolulu, HI, USA)
Copyright: © 2013 |Pages: 19
DOI: 10.4018/joeuc.2013070101
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Abstract

End user computing (EUC) is like dark matter in physics. EUC is enormous in quantity and importance yet has been largely invisible to corporate IT departments, information systems (IS) researchers, and corporate management. EUC applications, especially spreadsheet applications, are also “dark” in the sense that they pose a number of overlooked risks for organizations, including errors, privacy violations, trade secret extrusions, and compliance violations. On the positive side, EUC applications are also like the dark energy of physics. They are supporting critical gains in decision making, computing by scientists and engineers, operational systems, and other important processes in every corner of the firm. It is time to stop ignoring end user computing in general and spreadsheets in particular. The purpose of this paper is to document to the extent possible today then importance of end user computing relative to the concerns of corporate IT departments and IS researchers.
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Revising Beliefs About Spreadsheet Applications

In this paper, we focus heavily on spreadsheet applications because they are arguably the most studied aspect of end user computing. Spreadsheets are usually viewed as personal productivity applications used to download corporate data, quantify decision analyses, and do relatively straightforward computation tasks. In fact, spreadsheets are used in a broad spectrum of corporate activities. This difference between stereotypes and realities illustrates the dark matter nature of spreadsheets and of end user computing as a whole.

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