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An Evaluation of Factors that Influence the Success of Knowledge Management Practices in U.S. Federal Agencies

An Evaluation of Factors that Influence the Success of Knowledge Management Practices in U.S. Federal Agencies

Elsa Rhoads (Pension Benefit Guaranty Corporation, USA), Kevin J. O'Sullivan (New York Institute of Technology, USA), and Michael Stankosky (The George Washington University, USA)
Copyright: © 2007 |Pages: 16
DOI: 10.4018/jkm.2007040102
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Abstract

This research article investigates the status of knowledge management (KM) practices imple-mented across federal agencies of the U.S. government. It analyzes the extent to which this status is influenced by the size of the agency, whether or not the agency type is a cabinet-level department or independent agency, the longevity of KM practices implemented in the agency, whether or not the agency has adopted a written KM policy or strategy, and whether the primary responsibility for KM practices in the agency is directed by a chief knowledge officer (CKO) or KM unit versus other functional locations in the agency. The research also tests for possible KM practitioner bias, since the survey was directed to members of the Knowledge Management Working Group (KMWG) of the Federal Chief Information Officers (CIO) Council who are KM practitioners in federal agencies.

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