An Expert System Prototype for Performance Appraisal of Managerial Communication

An Expert System Prototype for Performance Appraisal of Managerial Communication

James S. Moore (Indiana University at Fort Wayne, USA)
Copyright: © 1991 |Pages: 11
DOI: 10.4018/joeuc.1991010101
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Abstract

A vital factor in the development of an organization’s human resource is the performance evaluation, yet few management activities create the potential level of anxiety among all participants as does the process of performance appraisal of managers by their superiors. Common criticisms include favoritism, excessive subjectivity, and inconsistency among others. This paper examines the appropriateness of expert system technologies in evaluating one segment of managerial performance, that of communication skills. The expert system allows for the integration of the qualitative and quantitative aspects of performance assessment, while introducing the beneficial dimensions of increased objectivity, comprehensiveness, and consistency both across individuals and through time. A prototype expert system is offered that enables the non-expert end user manager to conduct a performance appraisal of a subordinate manager’s communication proficiency. The system’s early validation results hold promise of proving effective as an evaluation aid while potentially mitigating anxiety for all participants.

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