Implementation of ICT Strategic Plans in Public Organizations of Developing Countries: A Case of Tanzania

Implementation of ICT Strategic Plans in Public Organizations of Developing Countries: A Case of Tanzania

Omari Gabriel (Ministry of Constitutional and Legal Affairs, Dar es Salaam, Tanzania) and Dennis Lupiana (Faculty of Computing, Information Systems and Mathematics, Institute of Finance Management, Dar es Salaam, Tanzania)
DOI: 10.4018/IJICTRAME.2018070103
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This article describes how many public organizations today are embracing ICT; the use of ICT has become widespread in every aspect of the organizations' endeavors in supporting and evolving public service delivery. The widespread use of ICT has caused a serious reliance on ICT, which in this atmosphere involves business reengineering, change of organization culture which requires good management. ICT strategic plans as a managerial tool will rationalize ICT solutions and coordinate all efforts. It is noticed that public organizations in Tanzania are marginally use ICT; therefore, this article identifies internal control mechanisms and ICT challenges that affect ICT strategic plan implementation. Four public organizations were chosen and 24 respondents were interviewed from these organizations. Analysis of data showed both internal control mechanisms and ICT strategic plan executor capabilities affects ICT strategic plans implementation. Lastly, this article recommends public organizations to put in internal control mechanisms for successfully implementing ICT strategic plans as well as to address executor issues.
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Background Of National Ict Policy Of Tanzania

Tanzania, as a nation, does not have a national ISP and therefore many of national level ICT initiatives have been implemented out of national ICT policy. Tanzania developed the national ICT policy (2003), which was the result of the effort of the government, United Nations Development Program (UNDP) and eThinkTank group (Sawe, 2005). Later, the national ICT policy (2003) was revised to the national ICT policy (2016), which was recently published. The 2003 national ICT policy became a de facto standard and therefore many institutions adopted the format to develop their own ICT policies. A close look of these policies, however, reveals those are not ICT policies but rather are ISPs. Unlike the recently revised National ICT Policy, the 2003 ICT Policy communicates strategies rather than policy statements to be addressed. The confusion on ICT policies and ICT strategies results to organizations to develop poor ICT strategies, which are not aligned to organization strategic plan and therefore results to poor implementation of the plans.

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