Modelling Factors Affecting Patient-Doctor-Computer Communication in Primary Care

Modelling Factors Affecting Patient-Doctor-Computer Communication in Primary Care

Shiri Assis-Hassid (School of Engineering and Applied Sciences, Harvard University, Cambridge, MA, USA), Tsipi Heart (Faculty of Business Administration, Ono Academic College, Kiryat Ono, Israel), Iris Reychav (Department of Industrial Engineering and Management, Ariel University, Ariel, Israel) and Joseph S. Pliskin (Department of Health Systems Management and Department of Industrial Engineering and Management, Ben-Gurion University of the Negev, Beer Sheva, Israel)
Copyright: © 2016 |Pages: 17
DOI: 10.4018/IJRQEH.2016010101
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Abstract

This work presents a conceptual model aimed at explaining factors affecting the formation of effective patient-doctor-computer communication at the primary care clinic. The authors define a new construct – patient-doctor-computer communication (PDCC), aimed to replace the traditional concept of dyad patient-doctor communication (PDC). PDC has been characterized as one of the most significant factors affecting healthcare outcomes. To better understand PDCC and its antecedents, the authors integrate theories from the patient-centered care and the Information Systems domains and suggest that the characteristics of the EMR, the user (doctor) and the task determine the doctor's perception of fit between the EMR and the medical task, which in turn positively affects PDCC. The suggested conceptual model contributes to both theory and practice. On the theoretical side, it opens several new research trajectories. For practice, the model implies that there is a need for a tighter collaboration between experts from both the information systems and medicine domains in designing EMR systems that are aligned with and support the medical task at hand.
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Background And Literature Survey

The following section provides an overview of the physician-patient relationship and imperative role of communication in healthcare which have been recognized prior to the introduction of the EMR system. Namely, we discuss elements of patient-centered care, physicians' communication behavior, and characteristics of the medical task at the GP’s clinic.

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