Small Business Attitudes Toward Computers

Small Business Attitudes Toward Computers

Charles M. Ray (Ball State University, USA), Thomas M. Harris (Ball State University, USA) and J. Lee Dye (Ball State University, USA)
Copyright: © 1994 |Pages: 10
DOI: 10.4018/joeuc.1994010102
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Abstract

This study examines the attitudes of small business owners and their support employees toward computers. The results deal with attitudes regarding computer impact upon the firm, computer contributions to office efficiency, and the extent to which computers contribute to stress and discomfort. Owner and support employee attitudes are analyzed individually and comparisons are made. The study shows that both owners and support employees have positive attitudes about computers; both groups believe that computer technology has had a positive influence on their firms. In addition, owners see the computer as a contributor to efficiency and profitability. Although both groups also hold negative attitudes about computers, the level of their negative attitudes is far less than the level of their positive attitudes. Both groups, for different reasons, believe that computer technology creates stress and contributes to discomfort for users.

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