Knowledge management is multidisciplinary and has drawn from a wide range of established disciplines (Beesley & Cooper, 2008) Knowledge management success has been defined in the following way:
KM success is a multidimensional concept. It is defined by capturing the right knowledge, getting the right knowledge to the right user, and using this knowledge to improve organisational and/or individual performance. KM success is measured by means of the dimensions: impact on business processes, impact on strategy, leadership, and knowledge content. (Jennex, Smolnik, & Croasdell, 2009, p.186)