Usability Evaluation of Hospital Websites in Pakistan

Usability Evaluation of Hospital Websites in Pakistan

Saqib Saeed (Department of Computer Science, Bahria University, Islamabad, Pakistan), Iram Jamshaid (Department of Computer Science, Bahria University, Islamabad, Pakistan), and Saira Sikander (Department of Computer Science, Bahria University, Islamabad, Pakistan)
Copyright: © 2012 |Pages: 7
DOI: 10.4018/jtd.2012100103
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Usability is defined as the easiness with which a system is used by end users to achieve their goals. This important attribute helps end users to effectively use the software systems. Usability has become vital because end users of software systems are quite varied in their technology skills. Similarly, usability of websites is also becoming more important. In today’s world when people hardly get time to visit a doctor, hospitals can facilitate them by making online appointments and discuss their health issues with the doctors via internet. This paper has conducted a survey on some of the hospital websites of Pakistan and has provided some suggestions about how these hospitals can improve their online services by increasing the usability aspects of their websites.
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2. Methodology

In order to gather empirical data a questionnaire-based survey was conducted. The survey was conducted using three hospital websites based in Islamabad, Pakistan, represented as Set - 1, Set - 2 and Set - 3. A total of 45 questionnaires divided equally among three sets were circulated randomly among patients, their visitors (relatives), health care professionals and hospital staff. The response was hundred percent which included 28 males and 17 females, as shown in Figure 1.

Figure 1.

Respondent’s gender


The questionnaire was paper based and comprised of total 14 questions; 4 questions were regarding users’ personal information like gender, age, type of user, and how frequently the site is visited. 10 questions were related to the hospital’s website. These questions helped in determining the usage of websites by different users. Each questions had five choices, for analysis we interpreted 1-2 as excellent, 3-4 as good, and 5 as poor. As the questionnaires were distributed randomly, the result showed higher male percentage and majority of the users lie between the ages of 20-40, as shown in Figure 2.

Figure 2.

Age groups of respondents


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