Web-Based Group Decision Support for Crisis Management

Web-Based Group Decision Support for Crisis Management

Simon French (Manchester Business School, UK), Clare Bayley (Manchester Business School, UK) and Nan Zhang (Manchester Business School, UK)
DOI: 10.4018/jiscrm.2009010104
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The early designs for crisis management decision support systems used data-based or model-based methodologies and architectures. We argue that the complexity of crisis management situations means that a greater emphasis on collaboration is needed. Moreover, modern interactive Web 2.0 technologies allow group decision support to be offered to geographically dispersed teams. Given that crisis management often requires teams to be drawn together from a number of organisations sited at different locations, we reflect upon the potential of these technologies to support the early stages of crisis management without the need to draw the team together at a common location. We also report on a small scale experiment using GroupSystems ThinkTank to manage an emerging food safety event. We conclude that such systems have potential and deserve more careful evaluation.

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