A Proactive Approach for Managing the Organizational Impacts of IT

A Proactive Approach for Managing the Organizational Impacts of IT

Neil F. Doherty (School of Business and Economics, Loughborough University, UK) and Malcolm King (School of Business and Economics, Loughborough University, UK)
Copyright: © 2015 |Pages: 10
DOI: 10.4018/978-1-4666-5888-2.ch069
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Why Treat Organizational Issues?

The information systems’ literature is very clear on two points; general levels of failure are far too high and the primary cause of this problem is the failure to adequately treat organizational issues (Doherty & King, 2001). In this context, the term ‘organizational issue’ relates to those organizationally-oriented facets of systems development projects that need to be addressed to ensure that the resultant impacts of an information system are likely to be desirable. A comprehensive checklist of important organizational issues, that was originally drawn from the literature, but then validated over a series of studies (e.g. Doherty & King, 2001; Doherty & King, 2003), is presented in Table 1.

Key Terms in this Chapter

Incidental Impacts: Impacts that are un-planned, by-products of the system's development process that had not, or could not, have been envisaged at the project's outset.

Planned Impacts: The anticipated outcomes of a systems development project that were identified at the project’s outset, and are typically critical to its ultimate success.

Socio-Technical Methods: Development methods that attempt to produce systems that are both technically efficient and organizationally sensitive.

Organizational Issues: Those issues which need to be treated during the systems development process to ensure that the individual human, wider social and economic impacts of the resultant computer-based information system are likely to be desirable. ’

Benefits Realization: The process of proactively managing benefits, to ensure that all the potential benefits that may arise from the introduction of a new information technology are ultimately realized.

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