MLA
Weerakkody, Vishanth, et al. "A Review of the Factors Affecting User Satisfaction in Electronic Government Services." Politics and Social Activism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2016, pp. 204-240. https://doi.org/10.4018/978-1-4666-9461-3.ch011
APA
Weerakkody, V., Irani, Z., Lee, H., Hindi, N., & Osman, I. H. (2016). A Review of the Factors Affecting User Satisfaction in Electronic Government Services. In I. Management Association (Ed.), Politics and Social Activism: Concepts, Methodologies, Tools, and Applications (pp. 204-240). IGI Global. https://doi.org/10.4018/978-1-4666-9461-3.ch011
Chicago
Weerakkody, Vishanth, et al. "A Review of the Factors Affecting User Satisfaction in Electronic Government Services." In Politics and Social Activism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 204-240. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-9461-3.ch011
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