MLA
Weerakkody, Vishanth,et al. "A Review of the Factors Affecting User Satisfaction in Electronic Government Services." Politics and Social Activism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2016, pp. 204-240. https://doi.org/10.4018/978-1-4666-9461-3.ch011
APA
Weerakkody, V., Irani, Z., Lee, H., Hindi, N., & Osman, I. H. (2016). A Review of the Factors Affecting User Satisfaction in Electronic Government Services. In I. Management Association (Ed.), Politics and Social Activism: Concepts, Methodologies, Tools, and Applications (pp. 204-240). IGI Global. https://doi.org/10.4018/978-1-4666-9461-3.ch011
Chicago
Weerakkody, Vishanth and Zahir Irani, Habin Lee, Nitham Hindi, and Ibrahim H. Osman. "A Review of the Factors Affecting User Satisfaction in Electronic Government Services." In Politics and Social Activism: Concepts, Methodologies, Tools, and Applications. edited by Management Association, Information Resources, 204-240. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-9461-3.ch011
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