A Revolutionary Look at Knowledge Management: Considering Intellectual Assets as Facilitating Infrastructure

A Revolutionary Look at Knowledge Management: Considering Intellectual Assets as Facilitating Infrastructure

Khadijeh Rouzbehani (University of Tehran, Iran)
DOI: 10.4018/978-1-5225-1913-3.ch003
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The implementation of knowledge management for organization requires a systematic perspective about various organizational factors. Appropriateness of these factors and their integration and coordination is a vital prerequisite to implement knowledge management effectively. The primary purpose of this chapter is investigating the relationship between three fundamental aspects of intellectual assets- human capital, structural capital and relational capital- with knowledge management practices. The method of research is descriptive and co-relational which was conducted in a petrochemical Company in Tehran whose total number of personnel was720 and the sample of 265 members were selected as statistical sampling. The findings prove there are significant relationships between these intellectual assets and knowledge management practices. These findings support the necessity of preparing the prerequisites of effective implementation of knowledge management. Accordingly an organization characterized by more developed intellectual capitals can benefit more from KM.
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In this era, organizations must prepare themselves to face drastic environmental changes and this preparation is not necessarily limited to technology and facility. In fact, organizations must well prepare their valuable human resource (Rowley, 2000).Furthermore; they require a combination of convergent, divergent and creative thinking. In other words, as organizations go through changes and evolve; everything would be much more complicated. Even the level of knowledge, as a valuable asset, would be endangered.

As everyone may know, there are various knowledge aspects and elements which are shared or required in the organization. (Table 1) can simply illustrate knowledge categories, aspects and elements which are shared or required in an organization.

Table 1.
Knowledge categories
Source/ReferencesSample Values/AttributesDescriptionCategory
Thalmann (2011), Pirkkalainen et al. (2010)Subject area
Representation / codification
Culture specifics (common, contextualized, …)
Description of knowledge areas of an organizationKnowledge element
Ryle (1949), Polanyi (1966) Nonaka & Hansen et al (1995)Knowing that / knowing how
Tacit / implicit / explicit
Knowledge as object / knowledge as process
Importance (routine, important, critical)
Complexity (simple, expert, specialized)
Group (team, organization, strategic partners, …)
What kind of knowledgeKnowledge type
Kalz et al. (2010) Problem description
Related knowledge, competences, actors
Problems to which knowledge is appliedProblem

This classification describes the core of knowledge management systems. It goes without saying that if the managers are not effective enough, a big part of this knowledge as a result of all these changes will be certainly lost. This possibility is highly likely to happen more for tacit knowledge rather than the explicit one. (Fei, Meng, & Yoshiteru, 2001). Therefore, there has been a growing attempt in order to maintain a good level of knowledge in the form of knowledge-based economy and it is in fact one of the most critical duties of organizations. That is why organizations make attempts to be learning organizations (Lee & Choi, 2003).

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