Adaptive IT Architecture as a Catalyst for Network Capability in Government

Abstract

Public institutions that are organized in hierarchies find it difficult to address crisis or other unique requirements that demand networked solutions. This chapter first provides a prescriptive transactionbased method for achieving such networking organizations with information technologies (IT) and then discusses how the organization becomes more effective in non-routine responses to citizen requests. We illustrate how the prescriptive transaction-based enterprise architecture1 framework2 was used for decision-making in a multi-year interdisciplinary industry-university collaboration resulting in a successful 311 system.