MLA
Darbyshire, Paul. "Adding Value to SMEs in the Courier Industry by Adopting a Web-Based Service Delivery Model." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 912-936. https://doi.org/10.4018/978-1-61520-967-5.ch056
APA
Darbyshire, P. (2010). Adding Value to SMEs in the Courier Industry by Adopting a Web-Based Service Delivery Model. In I. Management Association (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 912-936). IGI Global. https://doi.org/10.4018/978-1-61520-967-5.ch056
Chicago
Darbyshire, Paul. "Adding Value to SMEs in the Courier Industry by Adopting a Web-Based Service Delivery Model." In Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 912-936. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-967-5.ch056
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