MLA
Chen, Hong-Mei, et al. "The Affective and Cognitive Impacts of Perceived Touch on Online Customers' Intention to Return in the Web-based eCRM Environment." E-Collaboration: Concepts, Methodologies, Tools, and Applications, edited by Ned Kock, IGI Global, 2009, pp. 1530-1549. https://doi.org/10.4018/978-1-60566-652-5.ch112
APA
Chen, H., Chen, Q., & Kazman, R. (2009). The Affective and Cognitive Impacts of Perceived Touch on Online Customers' Intention to Return in the Web-based eCRM Environment. In N. Kock (Ed.), E-Collaboration: Concepts, Methodologies, Tools, and Applications (pp. 1530-1549). IGI Global. https://doi.org/10.4018/978-1-60566-652-5.ch112
Chicago
Chen, Hong-Mei, Qimei Chen, and Rick Kazman. "The Affective and Cognitive Impacts of Perceived Touch on Online Customers' Intention to Return in the Web-based eCRM Environment." In E-Collaboration: Concepts, Methodologies, Tools, and Applications, edited by Ned Kock, 1530-1549. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-652-5.ch112
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