MLA
Chan, Peter C., et al. "Aligning Six Sigma and ITIL to Improve IT Service Management." Strategic Information Systems: Concepts, Methodologies, Tools, and Applications, edited by M. Gordon Hunter, IGI Global, 2010, pp. 2665-2680. https://doi.org/10.4018/978-1-60566-677-8.ch165
APA
Chan, P. C., Durant, S. R., Gall, V. M., & Raisinghani, M. S. (2010). Aligning Six Sigma and ITIL to Improve IT Service Management. In M. Hunter (Ed.), Strategic Information Systems: Concepts, Methodologies, Tools, and Applications (pp. 2665-2680). IGI Global. https://doi.org/10.4018/978-1-60566-677-8.ch165
Chicago
Chan, Peter C., et al. "Aligning Six Sigma and ITIL to Improve IT Service Management." In Strategic Information Systems: Concepts, Methodologies, Tools, and Applications, edited by M. Gordon Hunter, 2665-2680. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-677-8.ch165
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