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An E-Government Portal Maturity Model: A Detailed View and Web-Based Tool

An E-Government Portal Maturity Model: A Detailed View and Web-Based Tool

Laila Cheikhi (Mohammed V University in Rabat, Morocco), Abdoullah Fath-Allah (Mohammed V University in Rabat, Morocco), Rafa E. Al-Qutaish (ADP, UAE), Ali Idri (Mohammed V University in Rabat, Morocco), and Alain Abran (École de Technologie Supérieure, Canada)
Copyright: © 2023 |Pages: 56
DOI: 10.4018/978-1-6684-3833-6.ch002
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Abstract

E-government portals are now playing an important role in facilitating citizens' lives by executing services at any time and from any location. Such a way of providing services results in great benefits for citizens and agencies, particularly within the COVID-19 pandemic context. Over the past few years, a number of best practices have been identified for designing and developing e-government portals but have been documented piecewise across the literature. A key approach to facilitating access to such best practices is their integration into a structured maturity model tailored to a domain of application. A digital twin is a digital representation of a physical object or system. However, data from the e-government, which is a part of what is called smart city, can be transferred to a digital twin to work with other data from other systems, such as IoT systems. Thus, these insights can be used to make better decisions.
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Main Focus Of The Chapter

The design of eGPBPM is based on an extensive literature review to collect the best practices used by researchers and industry leaders in this domain (Fath-Allah et al., 2014b). The model is composed of five categories, together with 43 subcategories and 172 specific practices (Figure 1).

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    Back-end category: best practices that can run in the background and are usually not seen by users (e.g., system, data processing, and business logic). It includes eight best practice subcategories and 33 specific practices.

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    Front-end web design category: best practices when the user sees and interacts with the portal, especially those practices related to the interface or the design of the portal. It includes five best practice subcategories and 23 specific practices.

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    Front-end web content category: best practices when the user sees and interacts with the portal, especially those practices related to the information and content of the portal. It includes 12 best practice subcategories and 48 specific practices.

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    External category: best practices in general associated with the technical aspects of the portal, its marketing, and the involvement of the citizen in the e-government process. It includes 10 best practice subcategories and 48 specific practices.

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    Service Category: best practices for services offered in the e-government portal It includes eight best practice subcategories and 28 specific practices.

This model provides a unified terminology and full coverage of e-government portals’ best practices.

Figure 1.

eGPBPM Structure and Components

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