MLA
Srivastava, Anurag Kumar. "Applying Service Quality Metrics for E–Urban Governance: A Case Study of Lucknow Municipal Corporation." Governometrics and Technological Innovation for Public Policy Design and Precision, edited by Sangeeta Sharma, et al., IGI Global, 2014, pp. 232-266. http://doi:10.4018/978-1-4666-5146-3.ch011
APA
Srivastava, A. K. (2014). Applying Service Quality Metrics for E–Urban Governance: A Case Study of Lucknow Municipal Corporation. In Sharma, S., Nagar, P., & Sodhi, I. S. (Eds.), Governometrics and Technological Innovation for Public Policy Design and Precision (pp. 232-266). IGI Global. http://doi:10.4018/978-1-4666-5146-3.ch011
Chicago
Srivastava, Anurag Kumar. "Applying Service Quality Metrics for E–Urban Governance: A Case Study of Lucknow Municipal Corporation." In Governometrics and Technological Innovation for Public Policy Design and Precision. edited by Sangeeta Sharma , Pankaj Nagar , and Inderjeet Singh Sodhi, 232-266. Hershey, PA: IGI Global, 2014. http://doi:10.4018/978-1-4666-5146-3.ch011
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