Artificial Intelligence: The Missing Link Between Leadership and Knowledge Management

Artificial Intelligence: The Missing Link Between Leadership and Knowledge Management

Ankit Dhamija, Niti Chatterji
DOI: 10.4018/978-1-7998-2402-2.ch014
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Abstract

Machines have emerged as intelligent players and are set to replace skilled practitioners in various fields. So, what would be a leader's contribution be if machines do the decision making? The chapter addresses this question by proposing that artificial intelligence will act as a catalyst enabling managers and leaders in the process of knowledge management. Further, the chapter aims to bring together the three constructs of leadership, artificial intelligence, and knowledge management and try to theoretically establish a relationship among them. The work is immensely relevant to the Indian context given the fact that at its current stage of development, artificial intelligence has the potential to add $957 billion to the country's economy by 2035. Thus, the chapter will emphasize the relationship between leadership and artificial intelligence and how it supports knowledge management in organizations and influences its everyday decision making.
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Background

Over the years, there has been extensive research on leadership in different contexts and various theoretical foundations (Hogan & Kaiser, 2005; Horner, 1997; Yukl, 1989). These studies have brought out the phenomenal importance of leadership in organizations terming it as the single most important issue in human sciences. The studies clearly bring out the difference between good and bad leadership by suggesting that good leadership promotes effective team performance while bad leadership degrades the quality of life of everybody associated. Hence it can be concluded from these studies that leadership is hugely consequential for the success of not just organizations but also its employees. Not just well-being and success of employees, leadership has a direct bearing on the creativity and innovation capabilities of employees. This has been substantiated by previous studies where leadership has been studied as an umbrella terms and various mediating and moderating variables have been studied under the holistic term of leadership viz., transformational, transactional, empowering, authentic, ethical and servant leadership (Chen & Hou, 2015; Chiniara & Bentein, 2016; Hughes et al., 2018). All the above studies examine the consequential importance of leadership whether ethical or servant, for creativity and innovation in organizations, for employees and overall achievement of organizational outcomes. Further mediating variables like attentive focus on employees and climate for innovation have been identified as catalysts which enable leadership in organizations to influence positive outcomes.

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