MLA
Aversano, Lerina, and Maria Tortorella. "Assessing Workflow Ability of ERP and WfM Systems for Implementing Business Processes." Enterprise Resource Planning: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2013, pp. 1279-1295. https://doi.org/10.4018/978-1-4666-4153-2.ch071
APA
Aversano, L. & Tortorella, M. (2013). Assessing Workflow Ability of ERP and WfM Systems for Implementing Business Processes. In I. Management Association (Ed.), Enterprise Resource Planning: Concepts, Methodologies, Tools, and Applications (pp. 1279-1295). IGI Global. https://doi.org/10.4018/978-1-4666-4153-2.ch071
Chicago
Aversano, Lerina, and Maria Tortorella. "Assessing Workflow Ability of ERP and WfM Systems for Implementing Business Processes." In Enterprise Resource Planning: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1279-1295. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-4153-2.ch071
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