Benchmarking IT

Benchmarking IT

Han van der Zee (University of Tilburg, Netherlands)
Copyright: © 2002 |Pages: 23
DOI: 10.4018/978-1-930708-08-2.ch008


In this chapter, apparent benchmarking characteristics and the main conditions for success will be reviewed, followed by a description of the process of IT benchmarking. Also, the execution of the benchmarking process will be illustrated in three case studies, each demonstrating the practical application of benchmarking for different purposes and answering different management questions about specific aspects of the application and supply of IT.

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