Best Practices for Tour Guides at Christian and Islamic Religious Sites: A Case Study of Jordan

Abstract

Tourism is a major economic pillar for many countries; it enables them to increase gross domestic product, improves the population lifestyle, and preserves natural, cultural, and religious tourism assets. Tourism appears as a magic tool that could change the future of a developing country. However, tourism requires qualified human resources who can deliver high-quality service. Tour guides assume a great responsibility as they communicate with tourists during their sojourn. Their mission is even more critical if they have to accompany tourists to sacred tourist destinations where tourists are engaged in religious activities. The best practices of guides embedded with tourist behaviors are expected to enhance a peaceful world and provide a good touristic experience.