Bibliomining for Library Decision-Making

Abstract

Most people think of a library as the little brick building in the heart of their community or the big brick building in the center of a campus. These notions greatly oversimplify the world of libraries, however. Most large commercial organizations have dedicated in-house library operations, as do schools, non-governmental organizations, as well as local, state, and federal governments. With the increasing use of the Internet and the World Wide Web, digital libraries have burgeoned, and these serve a huge variety of different user audiences. With this expanded view of libraries, two key insights arise. First, libraries are typically embedded within larger institutions. Corporate libraries serve their corporations, academic libraries serve their universities, and public libraries serve taxpaying communities who elect overseeing representatives. Second, libraries play a pivotal role within their institutions as repositories and providers of information resources. In the provider role, libraries represent in microcosm the intellectual and learning activities of the people who comprise the institution. This fact provides the basis for the strategic importance of library data mining: By ascertaining what users are seeking, bibliomining can reveal insights that have meaning in the context of the library’s host institution.