Business Process Onshore Outsourcing within the Community Banking System: An Investigative Study

Business Process Onshore Outsourcing within the Community Banking System: An Investigative Study

B. Dawn Medlin (Appalachian State University, USA) and Adriana Romaniello (Universidad Rey Juan Carlos, Spain)
DOI: 10.4018/978-1-61520-965-1.ch421
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Abstract

Business processes refer to the activities that are performed within an organization that are used in order to produce value for the organization and its customers. Through the use of onshore outsourcing, banks as do other industries expect several benefits such as cost savings and reduction in overhead. Using knowledge management concepts, banks can better understand their firm’s performance as well as their own needs. This knowledge may also lead to the increase of employees’ skill sets. This study surveyed members of the North Carolina Bankers Association in order to determine what if any of their business processes they selected to outsource.

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