Business Process Reengineering for the Use of Distance Learning at Bell Canada

Business Process Reengineering for the Use of Distance Learning at Bell Canada

T. Whalen (Bell Learning Systems, Canada) and D. Wright (University of Ottawa, Canada)
Copyright: © 2006 |Pages: 18
DOI: 10.4018/978-1-59904-396-0.ch010
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Abstract

This case describes the Bell Online Institute (BOLI) which represents a radical change to the way Bell Canada provides internal training to its 35,000 employees. BOLI specializes in Web-based training, one type of technology-enabled (distance) learning.

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