Business Process Reengineering for the Use of Distance Learning at Bell Canada

Business Process Reengineering for the Use of Distance Learning at Bell Canada

T. Whalen, D. Wright
Copyright: © 2006 |Pages: 18
DOI: 10.4018/978-1-59904-396-0.ch010
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Abstract

This case describes the Bell Online Institute (BOLI) which represents a radical change to the way Bell Canada provides internal training to its 35,000 employees. BOLI specializes in Web-based training, one type of technology-enabled (distance) learning.

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