MLA
Coldwell-Neilson, Jo, et al. "Capability Demands of Digital Service Innovation." Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work, edited by Information Resources Management Association, IGI Global, 2021, pp. 49-68. https://doi.org/10.4018/978-1-7998-7297-9.ch004
APA
Coldwell-Neilson, J., Cooper, T., & Patterson, N. (2021). Capability Demands of Digital Service Innovation. In I. Management Association (Ed.), Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work (pp. 49-68). IGI Global. https://doi.org/10.4018/978-1-7998-7297-9.ch004
Chicago
Coldwell-Neilson, Jo, Trudi Cooper, and Nick Patterson. "Capability Demands of Digital Service Innovation." In Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work, edited by Information Resources Management Association, 49-68. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-7297-9.ch004
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