Challenges Faced by Women: BPO Sector

Challenges Faced by Women: BPO Sector

P. Jyothi (University of Hyderabad, India)
DOI: 10.4018/978-1-4666-0020-1.ch013
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Workplace stress and pressures confronted by an employee due to conflicting role demands and their desire to lead a fulfilling life have brought certain issues to the forefront. Retaining talent and making the workplace enjoyable have been the endeavors of behavioral scientists. BPO jobs demand specific behaviors from their employees, which might result in individual stress. In the context of skill shortages, work-family issues came to be viewed primarily as a recruitment and retention matter. The challenges faced by women while working in a BPO sector are varied, and organizations need to take several initiatives to handle the attrition levels.
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Concept And Definition Of Outsourcing

Michael Corbett1 defines outsourcing as “The use of outside business relationships to perform necessary business activities and processes in lieu of internal capabilities.”

Outsourcing is shifting a company’s essential operations to a third party vendor in order to gain various benefits including better services, low cost and speedy work. In outsourcing, the vendor has complete control over the process being outsourced as compared to contracting in which the customer has more control over the process being contracted. Outsourcing was first done in the data processing industry and has spread to areas including tele-messaging and call centres. Outsourcing usually applies to a complete business process. It implies a degree of management control and risk on the part of the provider.

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