MLA
Puhakainen, Jussi. "Challenges and Opportunities with IT-Enabled and Assisted Customerships." Information Technology Enabled Global Customer Service, edited by Tapio Reponen, IGI Global, 2003, pp. 87-103. https://doi.org/10.4018/978-1-59140-048-6.ch005
APA
Puhakainen, J. (2003). Challenges and Opportunities with IT-Enabled and Assisted Customerships. In T. Reponen (Ed.), Information Technology Enabled Global Customer Service (pp. 87-103). IGI Global. https://doi.org/10.4018/978-1-59140-048-6.ch005
Chicago
Puhakainen, Jussi. "Challenges and Opportunities with IT-Enabled and Assisted Customerships." In Information Technology Enabled Global Customer Service, edited by Tapio Reponen, 87-103. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-048-6.ch005
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