MLA
Berlak, Joachim, and Bernhard Deifel. "Challenging the Unpredictable: Changeable Order Management Systems." ERP & Data Warehousing in Organizations: Issues and Challenges, edited by Gerald G. Grant, IGI Global, 2003, pp. 22-52. https://doi.org/10.4018/978-1-93177-749-0.ch002
APA
Berlak, J. & Deifel, B. (2003). Challenging the Unpredictable: Changeable Order Management Systems. In G. Grant (Ed.), ERP & Data Warehousing in Organizations: Issues and Challenges (pp. 22-52). IGI Global. https://doi.org/10.4018/978-1-93177-749-0.ch002
Chicago
Berlak, Joachim, and Bernhard Deifel. "Challenging the Unpredictable: Changeable Order Management Systems." In ERP & Data Warehousing in Organizations: Issues and Challenges, edited by Gerald G. Grant, 22-52. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-93177-749-0.ch002
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