MLA
Klepac, Goran, Robert Kopal and Leo Mršić. "Churn Case Studies." Developing Churn Models Using Data Mining Techniques and Social Network Analysis. IGI Global, 2015. 237-289. Web. 21 Apr. 2018. doi:10.4018/978-1-4666-6288-9.ch011
APA
Klepac, G., Kopal, R., & Mršić, L. (2015). Churn Case Studies. In Developing Churn Models Using Data Mining Techniques and Social Network Analysis (pp. 237-289). Hershey, PA: IGI Global. doi:10.4018/978-1-4666-6288-9.ch011
Chicago
Klepac, Goran, Robert Kopal and Leo Mršić. "Churn Case Studies." In Developing Churn Models Using Data Mining Techniques and Social Network Analysis, 237-289 (2015), accessed April 21, 2018. doi:10.4018/978-1-4666-6288-9.ch011
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