MLA
Goran Klepac, et al. "Churn Case Studies." Developing Churn Models Using Data Mining Techniques and Social Network Analysis, IGI Global, 2015, pp.237-289. https://doi.org/10.4018/978-1-4666-6288-9.ch011
APA
G. Klepac, R. Kopal, & L. Mršić (2015). Churn Case Studies. IGI Global. https://doi.org/10.4018/978-1-4666-6288-9.ch011
Chicago
Goran Klepac, Robert Kopal, and Leo Mršić. "Churn Case Studies." In Developing Churn Models Using Data Mining Techniques and Social Network Analysis. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-6288-9.ch011
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