Citizen-Centric Service Dimensions of Indian Rural E-Governance Systems: An Evaluation

Citizen-Centric Service Dimensions of Indian Rural E-Governance Systems: An Evaluation

Harekrishna Misra (Institute of Rural Management Anand, India)
DOI: 10.4018/978-1-61692-814-8.ch002
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Abstract

E-governance systems in India have witnessed prolific advancement over the years. India has strategically adopted e-governance as a part of its policy. In recent times each state has its own e-governance plan to deliver services as planned. National policy also aims to provide formalized services across the nation while recognizing the importance of state specific services. This approach includes various mission mode projects under national e-governance plan (NeGP). Manifestation of such approach has resulted in 100,000 common service centers (CSC) in rural areas. It is expected that rural citizens would find them useful and it may contribute for effective governance. In this chapter it is argued that such an initiative would be successful if rural citizens find these CSCs useful for their livelihood security. Various dimensions of this phenomenon are also examined through some cases in this chapter to understand their contributions to successful CSCs in India.

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