Citizen Participation in Public Administration: The Impact of Citizen Oriented Public Services on Government and Citizens

Abstract

This chapter is on responsive electronic government services. Various changes in the relationship between government and citizens will be discussed by examining theory and practice of electronic public service delivery initiatives in a broad sense. The increasing complexity of society, individualization, new expectations of citizens and the use of modern ICT all influence the behavior of governments in their relations with citizens. What impact does e-government have on some of the most important principles of good governance — such as principles that safeguard “access and transparency”, “accountability and legitimacy” and “effectiveness of policy- and decision-making”?