MLA
van Duivenboden, Hein. "Citizen Participation in Public Administration: The Impact of Citizen Oriented Public Services on Government and Citizens." Practicing E-Government: A Global Perspective, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 415-445. https://doi.org/10.4018/978-1-59140-637-2.ch018
APA
van Duivenboden, H. (2005). Citizen Participation in Public Administration: The Impact of Citizen Oriented Public Services on Government and Citizens. In M. Khosrow-Pour, D.B.A. (Ed.), Practicing E-Government: A Global Perspective (pp. 415-445). IGI Global. https://doi.org/10.4018/978-1-59140-637-2.ch018
Chicago
van Duivenboden, Hein. "Citizen Participation in Public Administration: The Impact of Citizen Oriented Public Services on Government and Citizens." In Practicing E-Government: A Global Perspective, edited by Mehdi Khosrow-Pour, D.B.A., 415-445. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-637-2.ch018
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