MLA
Schellong, A. "Citizen Relationship Management." Encyclopedia of Digital Government, edited by Ari-Veikko Anttiroiko and Matti Malkia, IGI Global, 2007, pp. 174-182. https://doi.org/10.4018/978-1-59140-789-8.ch026
APA
Schellong, A. (2007). Citizen Relationship Management. In A. Anttiroiko & M. Malkia (Eds.), Encyclopedia of Digital Government (pp. 174-182). IGI Global. https://doi.org/10.4018/978-1-59140-789-8.ch026
Chicago
Schellong, A. "Citizen Relationship Management." In Encyclopedia of Digital Government, edited by Ari-Veikko Anttiroiko and Matti Malkia, 174-182. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59140-789-8.ch026
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