MLA
Schellong, Alexander. "Citizen Relationship Management." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 2567-2579. http://doi:10.4018/978-1-59904-947-2.ch189
APA
Schellong, A. (2008). Citizen Relationship Management. In Anttiroiko, A. (Eds.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 2567-2579). IGI Global. http://doi:10.4018/978-1-59904-947-2.ch189
Chicago
Schellong, Alexander. "Citizen Relationship Management." In Electronic Government: Concepts, Methodologies, Tools, and Applications. edited by Ari-Veikko Anttiroiko, 2567-2579. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-947-2.ch189
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