MLA
Parnisto, Juha, and Hannu Salmela. "Combining Local and Global Expertise in Technical Services: Case Fujitsu Invia." Information Technology Enabled Global Customer Service, edited by Tapio Reponen, IGI Global, 2003, pp. 175-192. https://doi.org/10.4018/978-1-59140-048-6.ch010
APA
Parnisto, J. & Salmela, H. (2003). Combining Local and Global Expertise in Technical Services: Case Fujitsu Invia. In T. Reponen (Ed.), Information Technology Enabled Global Customer Service (pp. 175-192). IGI Global. https://doi.org/10.4018/978-1-59140-048-6.ch010
Chicago
Parnisto, Juha, and Hannu Salmela. "Combining Local and Global Expertise in Technical Services: Case Fujitsu Invia." In Information Technology Enabled Global Customer Service, edited by Tapio Reponen, 175-192. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-048-6.ch010
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