MLA
McLean, Rachel, and Nigel M. Blackie. "E-Commerce as Knowledge Management: Managing Consumer Knowledge." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 2768-2787. https://doi.org/10.4018/978-1-59904-933-5.ch226
APA
McLean, R. & Blackie, N. M. (2008). E-Commerce as Knowledge Management: Managing Consumer Knowledge. In M. Jennex (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 2768-2787). IGI Global. https://doi.org/10.4018/978-1-59904-933-5.ch226
Chicago
McLean, Rachel, and Nigel M. Blackie. "E-Commerce as Knowledge Management: Managing Consumer Knowledge." In Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, 2768-2787. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-933-5.ch226
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