MLA
McLean, Rachel, and Nigel M. Blackie. "E-Commerce as Knowledge Management: Managing Consumer Service Quality." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 1618-1637. https://doi.org/10.4018/978-1-59904-943-4.ch127
APA
McLean, R. & Blackie, N. M. (2008). E-Commerce as Knowledge Management: Managing Consumer Service Quality. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 1618-1637). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch127
Chicago
McLean, Rachel, and Nigel M. Blackie. "E-Commerce as Knowledge Management: Managing Consumer Service Quality." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 1618-1637. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch127
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