MLA
Becker, Jörg, et al. "Configurable Reference Process Models for Public Administration." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 982-987. https://doi.org/10.4018/978-1-59904-947-2.ch075
APA
Becker, J., Algermissen, L., Delfmann, P., & Niehaves, B. (2008). Configurable Reference Process Models for Public Administration. In A. Anttiroiko (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 982-987). IGI Global. https://doi.org/10.4018/978-1-59904-947-2.ch075
Chicago
Becker, Jörg, et al. "Configurable Reference Process Models for Public Administration." In Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, 982-987. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-947-2.ch075
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