MLA
Jentzsch, Ric., and Renzo Gobbin. "A Cooperative Communicative Intelligent Agent Model for E-Commerce." Intelligent Information Technologies: Concepts, Methodologies, Tools, and Applications, edited by Vijayan Sugumaran, IGI Global, 2008, pp. 244-258. https://doi.org/10.4018/978-1-59904-941-0.ch011
APA
Jentzsch, R. & Gobbin, R. (2008). A Cooperative Communicative Intelligent Agent Model for E-Commerce. In V. Sugumaran (Ed.), Intelligent Information Technologies: Concepts, Methodologies, Tools, and Applications (pp. 244-258). IGI Global. https://doi.org/10.4018/978-1-59904-941-0.ch011
Chicago
Jentzsch, Ric., and Renzo Gobbin. "A Cooperative Communicative Intelligent Agent Model for E-Commerce." In Intelligent Information Technologies: Concepts, Methodologies, Tools, and Applications, edited by Vijayan Sugumaran, 244-258. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-941-0.ch011
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