MLA
Owen, Kenneth, and Robert Willis. "Critical Success Factors in the Development of Folksonomy-Based Knowledge Management Tools." Information Resources Management: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 208-217. https://doi.org/10.4018/978-1-61520-965-1.ch203
APA
Owen, K. & Willis, R. (2010). Critical Success Factors in the Development of Folksonomy-Based Knowledge Management Tools. In I. Management Association (Ed.), Information Resources Management: Concepts, Methodologies, Tools and Applications (pp. 208-217). IGI Global. https://doi.org/10.4018/978-1-61520-965-1.ch203
Chicago
Owen, Kenneth, and Robert Willis. "Critical Success Factors in the Development of Folksonomy-Based Knowledge Management Tools." In Information Resources Management: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 208-217. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-965-1.ch203
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