MLA
Raisinghani, Mahesh S., et al. "CRM Systems in German Hospitals: Illustrations of Issues & Trends." Cases on Information Technology: Lessons Learned, Volume 7, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 53-77. https://doi.org/10.4018/978-1-59140-673-0.ch004
APA
Raisinghani, M. S., Tan, E., Untama, J. A., & Weiershaus, H. (2006). CRM Systems in German Hospitals: Illustrations of Issues & Trends. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on Information Technology: Lessons Learned, Volume 7 (pp. 53-77). IGI Global. https://doi.org/10.4018/978-1-59140-673-0.ch004
Chicago
Raisinghani, Mahesh S., et al. "CRM Systems in German Hospitals: Illustrations of Issues & Trends." In Cases on Information Technology: Lessons Learned, Volume 7, edited by Mehdi Khosrow-Pour, D.B.A., 53-77. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59140-673-0.ch004
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