MLA
Porter, Thomas W. "Customer Goals Online." Encyclopedia of E-Commerce, E-Government, and Mobile Commerce, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 163-167. https://doi.org/10.4018/978-1-59140-799-7.ch027
APA
Porter, T. W. (2006). Customer Goals Online. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of E-Commerce, E-Government, and Mobile Commerce (pp. 163-167). IGI Global. https://doi.org/10.4018/978-1-59140-799-7.ch027
Chicago
Porter, Thomas W. "Customer Goals Online." In Encyclopedia of E-Commerce, E-Government, and Mobile Commerce, edited by Mehdi Khosrow-Pour, D.B.A., 163-167. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59140-799-7.ch027
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