MLA
Paquette, Scott. "Customer Knowledge Management." Encyclopedia of Knowledge Management, edited by David Schwartz, IGI Global, 2006, pp. 90-96. https://doi.org/10.4018/978-1-59140-573-3.ch012
APA
Paquette, S. (2006). Customer Knowledge Management. In D. Schwartz (Ed.), Encyclopedia of Knowledge Management (pp. 90-96). IGI Global. https://doi.org/10.4018/978-1-59140-573-3.ch012
Chicago
Paquette, Scott. "Customer Knowledge Management." In Encyclopedia of Knowledge Management, edited by David Schwartz, 90-96. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59140-573-3.ch012
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