MLA
Tomiuk, Daniel and Alain Pinsonneault. "Customer Loyalty and Electronic Banking: A Conceptual Framework." Strategies for eCommerce Success, edited by Bijan Fazlollahi, IGI Global, 2002, pp. 89-109. http://doi:10.4018/978-1-931777-08-7.ch006
APA
Tomiuk, D., & Pinsonneault, A. (2002). Customer Loyalty and Electronic Banking: A Conceptual Framework. In Fazlollahi, B. (Ed.), Strategies for eCommerce Success (pp. 89-109). IGI Global. http://doi:10.4018/978-1-931777-08-7.ch006
Chicago
Tomiuk, Daniel, and Alain Pinsonneault. "Customer Loyalty and Electronic Banking: A Conceptual Framework." In Strategies for eCommerce Success. edited by Bijan Fazlollahi, 89-109. Hershey, PA: IGI Global, 2002. http://doi:10.4018/978-1-931777-08-7.ch006
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