MLA
Bang, Jounghae, et al. "Customer Relationship Management and Knowledge Discovery in Database." Business Information Systems: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 2015-2023. https://doi.org/10.4018/978-1-61520-969-9.ch122
APA
Bang, J., Dholakiam, N., Hamel, L., & Shin, S. (2010). Customer Relationship Management and Knowledge Discovery in Database. In I. Management Association (Ed.), Business Information Systems: Concepts, Methodologies, Tools and Applications (pp. 2015-2023). IGI Global. https://doi.org/10.4018/978-1-61520-969-9.ch122
Chicago
Bang, Jounghae, et al. "Customer Relationship Management and Knowledge Discovery in Database." In Business Information Systems: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 2015-2023. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-969-9.ch122
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